Terms & Conditions of Use

Who We Are

Jackwell Finance is the trading name of Jackwell Pty Ltd (ABN 24 614 851 455 / ACN 614 851 455). We are a Credit Representative (Credit Representative Number 000492989) authorised under the Australian Credit Licence held by Australian Finance Group Ltd (ABN 11 066 385 822, ACL 389087).

Our principal place of business is PO Box 68, Claremont WA 6910. Our credit representative appointment has been current since 3 November 2016. You can verify our registration at any time on ASIC Connect (Credit Representative Number 000492989).

We are not the holder of an Australian Credit Licence in our own right. All regulated credit activities are conducted as an authorised Credit Representative of AFG. Our Credit Guide, provided at the commencement of any credit assistance engagement, contains further information about our authorisation, obligations, and remuneration arrangements.

Use of This Website

This website is operated by Jackwell Pty Ltd for general information purposes relating to mortgage broking and home loan services in Australia. By accessing this website you agree to these Terms and Conditions, our Privacy Policy, and any other terms or notices contained on this website, as updated from time to time.

These terms replace any prior terms previously published on this website. We may update these terms at any time by publishing a revised version. Continued use of this website after any update constitutes your acceptance of the revised terms.

You must not use this website in any manner that is unlawful, that misrepresents your identity, that infringes the rights of any person, or that could damage the reputation or operation of Jackwell Finance.

General Information Only

All content on this website is provided for general information purposes only. Nothing on this website constitutes credit advice, financial product advice, legal advice, or any other form of professional advice, and it does not take into account your individual objectives, financial situation, or needs.

Interest rates, repayment figures, product features, fees, and other information shown on this website are indicative only and are subject to change without notice. Actual loan terms and conditions are determined by lenders, not by Jackwell Finance.

Before making any financial or credit decision, you should consider your own circumstances carefully and obtain independent professional advice.

Calculators & Tools

Any repayment calculators, borrowing power tools, or other interactive tools provided on this website are for illustrative and convenience purposes only. They do not constitute credit assistance, a quote, or a credit assessment. Results are estimates based solely on the inputs you provide and will not reflect your actual borrowing capacity or loan costs.

Jackwell Finance does not warrant the accuracy or suitability of any calculator output. You should not rely on calculator results when making any financial decision.

Internet Security

There are inherent risks in transmitting information over the internet. While we take reasonable steps to protect any information submitted through this website, we cannot guarantee that online communications are entirely secure. You should assess these risks before submitting personal or financial information online.

We are not responsible for any interception, alteration, or loss of information during internet transmission, except to the extent that liability cannot be excluded by applicable law.

Third Party Links

This website may contain links to third party websites including lenders, government agencies, and industry bodies. These links are provided for your convenience only. We do not endorse, control, or accept any responsibility for the content, accuracy, or practices of any linked third party website.

Your use of any third party website is governed by the terms and conditions of that website. We accept no liability for any loss arising from your use of third party websites or their content.

Where we have a commercial relationship with any linked third party, we will disclose that arrangement as required under the National Consumer Credit Protection Act 2009 (Cth).

Australian Residents Only

This website is intended for use by Australian residents only. The credit products and services described on this website are offered in Australia and regulated under Australian law. If you are accessing this website from outside Australia, you must not submit any application, enquiry, or request for credit assistance.

All content on this website has been prepared in accordance with the laws of the Commonwealth of Australia, including the National Consumer Credit Protection Act 2009 (Cth) and the Privacy Act 1988 (Cth).

No Warranty or Guarantee

While we take reasonable care to ensure the accuracy and currency of information on this website, we do not warrant its accuracy, completeness, adequacy, or suitability for any particular purpose. All information is subject to change without notice.

We do not guarantee that this website will be available without interruption or error, or that it is free from viruses or other harmful code. You are responsible for ensuring your own device and systems are adequately protected when accessing this website.

Limitation of Liability

To the maximum extent permitted by law, Jackwell Pty Ltd, its directors, employees, and agents exclude all liability for any loss, damage, cost, or expense — whether direct, indirect, or consequential — arising from your use of this website, reliance on its content, or any interruption or unavailability of this website.

Where any guarantee, warranty, or right is implied or imposed by legislation and cannot be lawfully excluded, our liability is limited to the extent permitted and, at our option, to:

• the resupply of the relevant service; or
• payment of the cost of having that service supplied again.

Nothing in these terms excludes any right or remedy that cannot be excluded under the Australian Consumer Law or any other applicable legislation.

Copyright & Intellectual Property

All content on this website — including text, graphics, logos, images, layout, and design — is owned by or licensed to Jackwell Pty Ltd and is protected by the Copyright Act 1968 (Cth) and other applicable intellectual property laws.

You may view, download, and print content from this website for personal, non-commercial use only. Without our prior written consent, you must not:

• reproduce, publish, or redistribute any content from this website in any form;
• commercially exploit any content, product, or information obtained from this website;
• use our name, logo, or trademarks in any way; or
• frame or embed this website or any page of it within another website.

Permission requests should be directed to [email protected].

Linking to This Website

You must obtain our prior written permission before linking to any page of this website. Requests may be sent to [email protected]. We may revoke any permission granted and require the removal of any link at any time.

Complaints & Disputes

If you have a complaint about our website or services, please contact us in the first instance. We will acknowledge your complaint and aim to resolve it within 30 days.

Internal complaints contact:

• Email: [email protected]
• Post: Jackwell Finance, PO Box 68, Claremont WA 6910

If your complaint is not resolved through our internal process, you may refer the matter to our external dispute resolution scheme:

• Australian Financial Complaints Authority (AFCA) — Phone: 1800 931 678 | Email: [email protected] | Post: GPO Box 3, Melbourne VIC 3001 | Web: afca.org.au

Matters relating to our regulatory obligations may also be reported to the Australian Securities and Investments Commission (ASIC): phone 1300 300 630 or visit asic.gov.au.

Governing Law

These Terms and Conditions are governed by the laws of Western Australia and the Commonwealth of Australia. Any dispute in connection with these terms will be subject to the non-exclusive jurisdiction of the courts of Western Australia.

These terms were last reviewed and updated in April 2026. We periodically review these terms to reflect changes in our services, applicable law, and regulatory guidance. We recommend checking this page periodically.